Services are:
A) deeds.
B) processes.
C) performances.
D) all of the above.
E) (b) and (c) only.
Correct Answer:
Verified
Q30: Differences between goods and services include:
A)intangibility.
B)variability.
C)profitability.
D)All of
Q31: If a firm provides maintenance and repair
Q32: Benefits of solution-centered marketing strategy include:
A)new avenues
Q33: The service offer is linked with the
Q34: The concept of tangibility helps the manager
Q36: Research on new service success suggests that:
A)the
Q37: When a manager is in charge of
Q38: In following a "solutions" strategy" for B2B
Q39: Service quality benefits should be linked to::
A)customer
Q40: Which of the following is NOT true
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