A customer relationship management (CRM)system consists only of sales automation and customer support activities.
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Q8: A key decision in supply chain management
Q9: In a supply chain management (SCM)system,transmitting documents
Q11: With a structured process of sharing information
Q15: One drawback of a well-designed enterprise resource
Q16: In a manufacturing firm,management activities in the
Q17: Businesses find attracting new customers less expensive
Q18: Knowledge management draws on concepts of organizational
Q18: Organizations can pay external agencies for additional
Q20: Auctions help determine the price of goods
Q20: Information management is broader in scope than
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