The customer relationship management (CRM)feature known as _________ is used to manage call centers and help desks and can sometimes answer customers' queries automatically.
A)salesforce automation
B)eCRM
C)survey management
D)automated customer service

Question

Quizplus · Accepted Answer

The feature described in the question is known as automated customer service which uses technology such as chatbots or interactive voice response (IVR) to respond to customers' queries automatically, without the need for human interaction. This feature is often used in call centers and help desks to handle high volumes of customer inquiries efficiently. Sales force automation (A) refers to software tools that automate the sales process and eCRM (B) involves using web-based channels such as email and social media to manage customer interactions. Survey management (C) is a tool used to design, distribute, and analyze customer surveys.

The Customer Relationship Management (CRM)feature Known as _________ Is Used