AT&T felt the best way to train employees on customer service was to have employees act as customers: sit back-to-back in chairs and simulate a customer calling the company.This training method is known as:
A) programmed learning.
B) job rotation.
C) role playing.
D) behavior modeling.

Question

Quizplus · Accepted Answer

The training method described involves employees role-playing as customers, which is a form of simulation training. Therefore, the correct answer is role-playing. Programmed learning involves self-paced learning modules, job rotation involves rotating employees through different positions within a company, and behavior modeling involves observing and replicating behaviors demonstrated by others. None of these methods align with the training method described in the question.

AT&T Felt the Best Way to Train Employees on Customer