Write step 1 of the employee complaint-handling model, followed by what you would say to Chris during step 1 of the complaint-handling model. Do not write Chris's response and yours to Chris for any step. Write step 2 of the model, followed by what you would say to Chris during step 2. Write step 3 of the model, followed by what you would say to Chris during step 3. Write step 4 of the model, but do not write anything because the discussion would take place at a later meeting. Write step 5 of the model; again, do not write anything following the step. Be sure to clearly number and list each step of the model.
-Using the employee complaint-handling model.You are a manager in a retail store.The company policy is that employees should not work for longer than three hours without a 10-minute break or a 30-minute meal period.Employees are not to take breaks until told to do so by you as their boss.Lately,it's been very busy and you have not been giving employees their breaks.Chris has come to you and said,"Why do I get stuck working for such long hours without a break?
It's not fair.Yesterday,I worked for five hours without a break.This is not an equitable situation,so I'm complaining of unfair treatment."
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