Which of the following is NOT one of the four major TQM principles?
A) Focus on delivering customer value.
B) Use teams to continually improve.
C) Focus on managing people rather than processes.
D) Continually improve systems and processes.

Question

Quizplus · Accepted Answer

The four major TQM principles include focusing on delivering customer value, using teams to continually improve, continually improving systems and processes, and focusing on managing processes rather than people. Therefore, the option C, which suggests that we should focus on managing people rather than processes, is not one of the four major TQM principles.

Which of the Following Is NOT One of the Four