Teresa works in a chemical factory where her job involves inspecting containers of kerosene as they pass down the assembly line. She goes through a five-step process compliant with safety regulations laid down in the company manual, and she seldom has to think about her work. One day, however, a fire broke out on the line, and Teresa, who saw it before anyone else, grabbed an extinguisher just in time. Had she not acted quickly, the fire would have quickly spread, potentially resulting in widespread injuries and even death. In terms of organizational behavior, what is the best way to describe this situation?
A) Teresa's job is usually very routine, but on this occasion it became exciting.
B) Teresa's job demands that she remain vigilant, but this time she needed to be extra-vigilant.
C) Normally, Teresa's job involves routine task performance, but this situation required adaptability.
D) Usually, Teresa's job calls for routine task performance, but in this situation she had to be creative.
E) On a typical day, Teresa's job requires adaptability, but this situation called for creative task performance.

Question

Quizplus · Accepted Answer

Teresa's job primarily involves routine task performance, but the fire required adaptive task performance, or adaptability. Though heroic, her act did not qualify as an example of creative task performance because using a fire extinguisher is an obvious rather than a novel solution to an outbreak of fire.

Teresa Works in a Chemical Factory Where Her Job Involves