When the emotions of one person affect the emotions of another person, it is called
A) attachment.
B) engagement.
C) emotional contagion.
D) empathy.
E) emotional labor.

Question

Quizplus · Accepted Answer

Emotional contagion shows that one person can "catch" or "be infected by" the emotions of another person. For example, if a customer service representative is angry or sad, those negative emotions can be transferred to a customer.

When the Emotions of One Person Affect the Emotions of Another