Angelina has to reject an employee's request for time off, and is trying to determine the best medium to deliver this message. She is also thinking about what the employee's reaction will be, and if there is anything she can say to soften the bad news. Angelina is engaged in which stage of the ACE process for delivering bad-news messages?

Question

Quizplus · Accepted Answer

A) Angelina is engaged in the analyzing stage of ACE process. Deciding which medium is the most appropriate to deliver your message, anticipating your audience's reaction, and thinking about what you might do to soften the bad news are all part of the first step of the ACE process, analyzing. The other two stages of the process are composing and evaluating.

Angelina Has to Reject an Employee's Request for Time Off