A Customer Writes to You Seeking Free Repairs for a Laptop

A customer writes to you seeking free repairs for a laptop manufactured by your company. From the customer's letter it is clear that the modifications she made to the computer void the warranty and leave her responsible for the repair costs.
-Phrasing this bad news clearly ________.

A) is the best way to ensure that your message will be understood by the customer
B) runs the risk of confusing the customer
C) makes it more likely that the customer will misunderstand your message
D) is not recommended as it is more likely to anger the customer
E) is advised only if you are sure that the bad news will not upset the customer