Some people believe that apologies are dangerous because ________.
A) they are not required for conveying a news in a sensitive way
B) they require more tact than informing clients about bad news
C) they need to be conveyed in indirect organization format rather than direct organization format
D) they put a business in a defensive position that could imply legal liability
E) they reflect the negative attitude of a business
Correct Answer:
Verified
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