Beverly is the night manager at a motel near an interstate highway. In the wee hours of the morning, a tour bus breaks down and she is inundated with more than fifty unexpected guests. Rather than go into panic mode, however, she marshals the help of one other person on duty and speeds the tour group through check-in, placing them all in rooms in less than an hour's time. Though it took some effort, the whole process went relatively smoothly for Beverly because she has check in countless guests over the years. Handling the unexpected influx of guests involved a series of ________ decisions for her.
A) rational
B) intuitive
C) nonintuitive
D) programmed
E) nonprogrammed

Question

Quizplus · Accepted Answer

Programmed decisions are decisions that become somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken. Experts often respond to an identified problem by realizing that they have dealt with it before. That is not to say that the decisions are necessarily easy. It simply means that their experience and knowledge allows them to see the problems more easily and recognize and implement solutions more quickly.

Beverly Is the Night Manager at a Motel near an Interstate