Jan, the manager at Direct, is a favorite with her employees because she has the ability to recognize and understand the emotions of her peers and subordinates. She interacts with all employees in a warm manner and is very approachable when her employees encounter problems. Which of the following characteristics does Jan possess?
A) need for power
B) other awareness
C) emotion regulation
D) emotional resilience
E) need for achievement

Question

Quizplus · Accepted Answer

Other awareness is the appraisal and recognition of emotion in others. People who are high in this aspect of emotional intelligence are not only sensitive to the feelings of others but also can anticipate the emotions that people will experience in different situations.

Jan, the Manager at Direct, Is a Favorite with Her