Daphne is the top performing nurse on the maternity ward at Downtown General Hospital. In advance of her annual performance review, her supervisor, Raul, begins observing her work behavior more closely to facilitate a more thorough review. One day, a doctor begins berating a nurse for not notifying him of a patient's change in medication, and Daphne steps in to defuse the situation by explaining that the medication was changed from to a brand name drug to an identical generic version. Another day, Raul watches as Daphne works with two other nurses to sort out how best to deal with the aggressive husband of a woman recovering from a five-week premature delivery. Additionally, Raul sees that Daphne keeps a daily calendar of events and tasks. Going into the performance review, Raul concludes that Daphne is exhibiting a high degree of
A) group cohesion.
B) devil's advocacy.
C) boundary spanning.
D) teamwork competency.
E) groupthink competency.

Question

Quizplus · Accepted Answer

One approach to training teams is to help individual team members develop general competencies related to teamwork activities. This type of training could involve many different forms of knowledge, skills, and abilities, including conflict resolution, collaborative problem solving, communication, goal setting and performance management, and planning and task coordination. Taken together, such knowledge, skills, and abilities are referred to as transportable teamwork competencies. This label reflects the fact that trainees can transport what they learn about teamwork from one team context and apply it in another.

Daphne Is the Top Performing Nurse on the Maternity Ward