Kenya Heads the Nurse's Staff in the Intensive Care Ward

Kenya heads the nurse's staff in the intensive care ward of Alston Memorial Hospital. Her job involves ensuring that work in the ward runs smoothly, which in part means maintaining the requisite standard in hospital hygiene and patient care. Her job naturally involves the use of coercive power, which also means remembering the guideline that she should

A) warn people prior to giving punishment.
B) make sure to describe the purpose of each request.
C) be consistent, thoughtful, and honest about requests.
D) do things for others even when not required to do so.
E) be clear on exactly what a reward is being offered for.