At Pleasant Pools Inc., there is a total focus on providing care and satisfaction to each customer. In the Prominent Clients division, each manager is assigned 3 employees to supervise, whereas in the Component Assembly division, each manager supervises about 15 employees. The Prominent Clients division managers can be described as having ________ as opposed to ________ for the Component Assembly division managers.
A) a narrow span of control; a wide span of control
B) a wide span of control; a narrow span of control
C) narrow centralization; tall centralization
D) tall formalization; flat formalization
E) flat formalization; tall formalization

Question

Quizplus · Accepted Answer

Span of control is the number of employees a manager is responsible for. If a manager is responsible for leading 2 subordinates, in most instances, this level would be considered a narrow span of control. If a manager is responsible for 10 employees, typically, this number would be considered a wide span of control.