A couple of days after starting her new job as a logistics manager at Recycled Steel Products, Florence is heard commenting that "Working at Recycled Steel Products is not nearly what I expected it to be." This is an example of ________, which occurs in the ________ stage of the socialization process.

Question

Quizplus · Accepted Answer

During the encounter stage, new employees compare the information they acquired as outsiders during the anticipatory stage with what the organization is really like now that they are insiders. To the degree that the information in the two stages is similar, employees will have a smoother time adjusting to the organization. Problems occur when the two sets of information do not quite match. This mismatch of information is called reality shock.

A Couple of Days After Starting Her New Job as a Logistics