A credit card company is offering an annual percentage rate of 3.9 percent. However, the company fails to mention that this is an introductory rate, and when consumers receive their bills after six months the rate increases to 21.9 percent. The consumers feel their right to ____ has been abused.
A) be treated fairly
B) be informed
C) safety
D) be heard
E) service
Correct Answer:
Verified
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