Herb Kelleher, long-time chief executive officer of Southwest Airlines, was known for inspiring and motivating his employees. He related well to people within and outside the Southwest Airlines organization. Herb Kelleher had good ____ skills.

Question

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Interpersonal skills involve the ability to communicate and relate well with people, build relationships, influence, and inspire others. Herb Kelleher was known for his excellent interpersonal skills, which allowed him to connect with employees, customers, and stakeholders on a personal level, creating a positive and empowering work environment. Technical skills refer to specific knowledge and expertise related to a particular field, while conceptual skills involve the ability to think strategically and see the big picture. Interactive skills and personnel skills are not commonly used terms in organizational behavior literature. Therefore, the best choice is C, interpersonal skills.

Herb Kelleher, Long-Time Chief Executive Officer of Southwest Airlines, Was