Rocco asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements. Rocco is focusing on the ____ aspect of total quality management.
A) continuous quality improvement
B) strengthening supplier partnerships
C) customer satisfaction
D) employee participation
E) sales improvement

Question

Quizplus · Accepted Answer

Rocco is focusing on the aspect of total quality management that is customer satisfaction, as he is seeking feedback from his customers to make improvements to the service they receive.

Rocco Asks His Customers to Complete a Survey About the Service