Missy John's responsibilities at Ford include educating customers, building goodwill for the firm, and providing follow-up service. Dave is a

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Dave's role as a sales support person is to assist the sales team in serving customers, which includes tasks such as ensuring customer satisfaction, providing after-sales support, and handling administrative duties. This aligns with Missy John's responsibilities of providing customer follow-up service and building goodwill for the firm. The other options do not accurately reflect Dave's role based on the given information.

Missy John's Responsibilities at Ford Include Educating Customers, Building Goodwill