Creating a Web site so that customers can search for information instead of calling the company's offices and speaking to a customer-service representative is an e-business strategy designed to increase profit by
A) reducing revenues.
B) reducing expenses.
C) creating a new revenue stream.
D) increasing revenues.
E) creating more assets.

Question

Quizplus · Accepted Answer

Creating a website for customers to search for information instead of calling the company's offices and speaking to a customer-service representative is an e-business strategy that reduces expenses by reducing the need for a large customer service team. This reduction in expenses can lead to an increase in profit for the company.

Creating a Web Site So That Customers Can Search for Information