It is a good practice to write the patient's name onto a message form when the conversation begins so that the medical assistant can reference who is calling without having to ask again for the patient's name.

Question

Quizplus · Accepted Answer

Writing the name down first helps the medical assistant remember the name; at the same time, the name can be used several times during the conversation.This practice indicates that the patient is important to the staff.

It Is a Good Practice to Write the Patient's Name