The medical assistant may help an angry caller to calm down by
A) speaking in a lower tone of voice.
B) getting angry in return.
C) passing the situation off to the office manager immediately.
D) calling the physician into the situation.
Correct Answer:
Verified
Q4: Which of the following would be considered
Q5: When a patient calls with a complaint
A)
Q6: If your office is on the West
Q7: A pleasing telephone voice is developed by
Q8: Which of the following greetings is recommended
Q10: Which of the following is not required
Q11: Enunciation is
A) the choice of words.
B) the
Q12: If your office is in California and
Q13: The technical terminology or characteristic idiom of
Q14: Which of the following is not correct
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