The Practice Is Experiencing an Increased Number of Telephone Calls

The practice is experiencing an increased number of telephone calls from established patients with questions about office insurance policies.Which of the following is the most effective method to solve this problem?

A) Ask the physician to summarize office policies on a patient's first visit.
B) Designate one of the staff to handle all information calls.
C) Develop and distribute a practice information booklet with insurance information.
D) Place an office procedures manual in the office lobby.