Haya noticed that college students needed to dress up for presentations, but they never seemed to have any ties, or at least not very nice ones. She decided to set up a tie store on her campus and offer sports-themed ties as well as solid colored ties in her school colors. She can put an announcement on the school's monitors that would display in the dining halls and student union.
Haya needs to implement her operational CRM before she can have an analytical CRM.

Question

Haya noticed that college students needed to dress up for presentations, but they never seemed to have any ties, or at least not very nice ones. She decided to set up a tie store on her campus and offer sports-themed ties as well as solid colored ties in her school colors. She can put an announcement on the school's monitors that would display in the dining halls and student union. 
Haya needs to implement her operational CRM before she can have an analytical CRM.

Quizplus · Accepted Answer

Operational CRM is used for day-to-day interactions with customers, such as managing sales and customer service, which Haya would need in order to run her tie store effectively. Analytical CRM, on the other hand, involves analyzing customer data to make strategic business decisions, which would come later after collecting relevant data.

Haya Noticed That College Students Needed to Dress Up for Presentations