A service-level agreement (SLA)outlines how work is divided between the company and its vendors.

Name: A service-level agreement (SLA)outlines how work is divided between the company and its vendors.
Brand: Quizplus
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Quizplus · Accepted Answer

A service-level agreement (SLA) typically outlines the services to be provided, the expected level of service, responsibilities of each party, and any penalties for not meeting the agreed level of service. It is used to establish a mutually beneficial relationship between a company and its vendors.

A Service-Level Agreement (SLA)outlines How Work Is Divided Between the Company