Suppose you're on the phone with a customer support representative who gives you a ticket number for your records. You're later transferred to a different representative who asks for your ticket number, but you've forgotten it. This probably occurred because the number was only temporarily stored in your
A) sensory memory.
B) short-term memory.
C) long-term memory.
D) episodic memory.

Question

Quizplus · Accepted Answer

The ticket number was given to the customer as a temporary piece of information for them to use in the near future, indicating that it was briefly stored in their short-term memory. As they may encounter various other pieces of information, it is possible for the customer to forget the number when asked about it later on.

Suppose You're on the Phone with a Customer Support Representative