The main goals of__________ systems are to increase the quality of customer service,reduce the amount of labor involved in serving customers,and learn as much as possible about the service preferences of individual customers.
A)customer relationship management
B)enterprise resource planning
C)expert
D)decision support

Question

Quizplus · Accepted Answer

The main goals listed align with the objectives of customer relationship management (CRM) systems, which are designed to improve customer service, streamline service processes, and gather data on individual customers. Enterprise resource planning (ERP) systems are more focused on integrating and managing internal business processes, while expert systems and decision support systems are not specifically designed for customer service goals.

The Main Goals Of__________ Systems Are to Increase the Quality