Which of these statements about the zero defects view of the total cost of quality is BEST?
A)Failure costs dictate the shape of the total cost curve.
B)In general,appraisal costs exceed prevention costs.
C)As the defect rate increases,appraisal costs increase.
D)As the defect rate increases,prevention costs increase.

Question

Quizplus · Accepted Answer

The zero defects view of the total cost of quality emphasizes on minimizing failure costs, which includes cost of rework, scrap, warranty claims, lost sales, etc. As a result, failure costs dictate the shape of the total cost curve. The other options are incorrect as they do not align with the zero defects view.

Which of These Statements About the Zero Defects View of the Total