A customer enters a business and joins the one line that snakes back and forth through the lobby in order to receive service. The initial part of the service is performed by one customer service representative, after which the customer enters a second, shorter line to complete the service before leaving the establishment. Which description of this waiting line system is appropriate?
A)single channel, single phase
B)single channel, multiple phase
C)multiple channel, single phase
D)multiple channel, multiple phase

Question

Quizplus · Accepted Answer

This waiting line system is a single channel, multiple phase system because there is only one initial service (performed by one customer service representative) and then the customer moves on to a second, shorter line for the completion of the service.

A Customer Enters a Business and Joins the One Line