The left side of the quality function deployment house of quality contains:
A)product characteristics.
B)relationships between product characteristics.
C)customer requirements.
D)product specifications.

Question

Quizplus · Accepted Answer

The left side of the quality function deployment (QFD) house of quality is where customer requirements are listed. These requirements are collected through voice of customer (VOC) analyses and identify the most important factors that customers consider when choosing a product or service. The right side of the QFD house of quality contains product characteristics (A) and product specifications (D), which are derived from customer requirements to describe how the product should be designed and manufactured. Relationships between product characteristics (B) are shown in the center of the QFD house of quality as a way to demonstrate how changes in one characteristic may affect another.

The Left Side of the Quality Function Deployment House of Quality