Businesses need to understand the terms of the service level agreement (SLA)or contract and to not expect the vendor to do anything more.

Question

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A service level agreement (SLA) or contract outlines the specific terms and expectations between a business and a vendor. It is important for businesses to understand these terms and not expect the vendor to exceed them. Doing so could lead to misunderstandings or disagreements between the two parties.

Businesses Need to Understand the Terms of the Service Level