When it comes to gaining competitive advantage,better quality has tremendous leverage with new and old customers alike.
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Q9: Quality standards should be set by consumer
Q10: Quality definition is simple.
Q11: People do not have to communicate with
Q12: The measure MTBF is often used to
Q13: All TQMs are not alike.
Q15: Even if the practice of TQM is
Q16: Bankers describe quality in terms of how
Q17: Frequently there are regional differences in quality
Q18: A light bulb ages only as a
Q19: The producer's view of quality is that
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