Nonfunctional qualities play a major role in the consumer's judgment of quality.

Question

Quizplus · Accepted Answer

Nonfunctional qualities, such as reliability, usability, and maintainability, are important factors that influence the consumer's perception of quality. These qualities may not directly affect the product's performance, but they impact the overall user experience and customer satisfaction. Therefore, nonfunctional qualities are essential in determining a product's quality.

Nonfunctional Qualities Play a Major Role in the Consumer's Judgment