Quality goals are determined by the
A)voice of the customer.
B)voice of the market.
C)voice of the supplier.
D)voice of the distributor.

Question

Quizplus · Accepted Answer

Quality goals should always be determined by the voice of the customer, as their needs and expectations are the most important factor in determining what constitutes a quality product or service. While the voices of the market, suppliers, and distributors can also be important considerations, they are secondary to the needs and preferences of the end-user.

Quality Goals Are Determined by the