Clusters of quality complaints at certain times can provide important diagnostic information for
A)process managers.
B)finance.
C)accounting.
D)top management.

Question

Quizplus · Accepted Answer

Quality complaints are related to process quality and identifying clusters of such complaints can provide useful insights for process managers to diagnose and improve the processes that lead to those complaints. Finance and accounting departments may not have direct involvement in quality complaints, while top management may be interested in the broader picture but not necessarily in the details of specific clusters of complaints.

Clusters of Quality Complaints at Certain Times Can Provide Important