When union and management come to an impasse,Sarah works as a neutral third party who assists them privately and collectively to identify issues and to develop proposals for resolution.This process is known as ________.
A) collective bargaining
B) mediation
C) arbitration
D) strikebreaking
E) a lockout

Question

Quizplus · Accepted Answer

The process described in the scenario is mediation. Mediation involves a neutral third party helping two parties in a dispute come to a resolution. Collective bargaining is a process in which representatives from labor and management negotiate the terms of a union collective bargaining agreement. Arbitration involves a third party making a binding decision on a dispute between two parties. Strikebreaking is when a company hires replacement workers during a strike, and a lockout is when an employer prevents employees from working by locking them out of the workplace.

When Union and Management Come to an Impasse,Sarah Works as a Neutral