Which statement BEST describes the concept of "total quality"?
A) Total quality is about reaching a peak level of quality and maintaining it.
B) Total quality is about building quality into every step of the production process.
C) Total quality is about shifting the responsibility for quality control to one team.
D) Total quality is about inspecting products when they are finished.
E) Total quality is like visiting a doctor to treat the symptoms as opposed to remedying the source of the illness.

Question

Quizplus · Accepted Answer

Total quality is about building quality into every step of the production process, from design to delivery, rather than relying solely on inspection at the end. It involves a continuous focus on improving processes and systems to ensure that products and services consistently meet or exceed customer expectations.

Which Statement BEST Describes the Concept of "Total Quality