An agency has not created a continuous quality improvement program.Which of the following actions should the agency take to help ensure quality care within the institution?
A) Ensure appropriate policies and procedures are followed.
B) Employ highly recommended and credentialed professionals to give care.
C) Use administrative action to ensure that quality care is given to clients.
D) Write quality care plans for the most typical problems of clients.

Question

Quizplus · Accepted Answer

Quality assurance/quality improvement (QA/QI)programs remain the enforcers of standards of care for many agencies that have not elected to engage in a program of CQI.These activities are called assurance activities because they make certain that those policies and procedures are followed so that appropriate quality services are delivered.Without proper policies in place it may be difficult to ensure quality care is provided by the professionals employed by the agency.Administrative action is difficult without having policies in place to support such actions.Policies and procedures provide a broader scope of quality than a written care plan.

An Agency Has Not Created a Continuous Quality Improvement Program