An upset mother calls the school nurse and says,"How dare you say my child has lice? My child is clean and I keep a clean house! You've obviously made an error." Which of the following would be the best response by the nurse?

Question

Quizplus · Accepted Answer

The nurse must reassure the mother that no insult was intended; in fact,lice are most often found on middle-class children with clean hair.Lice travel easily when children share items such as combs or other property in school.Lice are not life-threatening,and the necessary shampoo and other items to treat lice are widely available over the counter.Most school policies are more caring and less exclusionary and allow children with lice to attend school.It is more likely that the student contracted the lice from another student than from traveling to a motel.If the nurse has delegated the reponsibility of assessing for lice to a volunteer,the nurse should reassess the findings of the volunteer to confirm that the child has lice before contating the parent.

An Upset Mother Calls the School Nurse and Says,"How Dare