Which of the following is not one of TQM's objectives?
A) improve quality
B) lower costs
C) increased alignment of employee goals with management's objectives
D) increase employee participation
E) improve customer satisfaction

Question

Quizplus · Accepted Answer

Increased alignment of employee goals with management's objectives is not a stated objective of TQM. However, it may be an outcome of implementing TQM practices. The other options - improving quality, lowering costs, increasing employee participation, and improving customer satisfaction - are commonly accepted objectives of TQM.

Which of the Following Is Not One of TQM's Objectives