The balanced scorecard approach to evaluation and control assigns to each goal/objective in an area one or more measures that are each essential for achieving a desired strategic option.These measures are called
A) critical success factors.
B) strategic factors.
C) key performance measures.
D) behavioral measures.
E) responsibility centers.

Question

Quizplus · Accepted Answer

The measures assigned to each goal/objective in the balanced scorecard approach are referred to as key performance measures. These measures are considered essential for achieving the desired strategic option and help to evaluate and control the success of the organization's performance. Option A (critical success factors) and Option B (strategic factors) are related concepts but do not specifically refer to the measures assigned in the balanced scorecard approach. Option D (behavioral measures) and Option E (responsibility centers) are not relevant to the balanced scorecard approach to evaluation and control.

The Balanced Scorecard Approach to Evaluation and Control Assigns to Each