Which company experienced a tarnished reputation and scandal after experiencing behavior substitution when employees altered their behavior on the job to fit the reward system?
A) Sears
B) J.C. Penney
C) Neiman Marcus
D) Saks
E) Macy's

Question

Quizplus · Accepted Answer

Sears experienced a scandal when it was discovered that their auto repair staff were performing unnecessary repairs on customers' vehicles to meet sales targets set by the company's reward system. This behavior substitution significantly tarnished the company's reputation.

Which Company Experienced a Tarnished Reputation and Scandal After Experiencing