To Reduce the Situational Stress His Workers Felt, Tom Decided

To reduce the situational stress his workers felt, Tom decided to hire a customer relations group. Tom believed this new group could deal firsthand with customer inquiries and therefore reduce the burden his employees currently had of responding to customers. Is this a good idea or a bad idea? Why?

A) This is a good idea, it will eliminate stress.
B) This is a bad idea, it increases the number of feedback channels.
C) This is a bad idea, it decreases meaningful interactions with customers.
D) This is a good idea, it promotes one contact for the customer.