When Calvin explained his problem to Melissa, her facial expressions and comments encouraged him to say more. She occasionally restated to make sure she understood what he was saying. Which type of listening response was Melissa exemplifying?
A) Reflecting
B) Probing
C) Deflecting
D) Advising

Question

Quizplus · Accepted Answer

Melissa was reflecting by using facial expressions and restating to show she was listening and understood what Calvin was saying, thus encouraging him to share more.

When Calvin Explained His Problem to Melissa, Her Facial Expressions