When exploring options for resolution, what should the mediator do?
A) Focus on positions, not interests
B) Focus on interests, not positions
C) Focus on both interests and positions
D) Focus on one parties interests

Question

Quizplus · Accepted Answer

When exploring options for resolution, the mediator should focus on interests, not positions. This means looking beyond what each party says they want and uncovering the underlying needs, concerns, and motivations driving those wants. By focusing on interests, the mediator can help parties find solutions that address everyone's needs and create a win-win outcome. Focusing on positions may create an adversarial dynamic where the mediator is trying to convince one party to compromise on their demands, without really understanding why those demands are so important to them.

When Exploring Options for Resolution, What Should the Mediator Do