You have been appointed to lead an initiative to change the customer greeting process and you find that there is some resistance to the new ideas. Which of the following behaviors should you exhibit to help overcome resistance? (1) Point out how the new process will create better customer relations. (2) Identify people who are strong resistors and force them to comply. (3) Identify and encourage those who agree with your idea and ask them to share their thoughts with others.
A) Behaviors 1 and 3
B) Behaviors 2 and 3
C) Behaviors 1 and 2
D) All three behaviors
Correct Answer:
Verified
Q36: While fostering sustainability is desirable, the other
Q37: You want to be known as a
Q38: Forgiveness is enhanced in organizations when managers
Q39: John asks his employees to view other
Q40: Which is the most accurate summary of
Q42: Which statement best describes the difference between
Q43: Which of the following is the best
Q44: Your CEO has just parachuted into your
Q45: Which question would facilitate articulating the left-brained
Q46: Leaders who use symbolic events effectively will
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents