Total quality management ________.
A) requires the individual to take responsibility for quality
B) requires that only the team take responsibility for quality
C) applies to factory workers only
D) applies to factory and administrative personnel only

Question

Quizplus · Accepted Answer

Total quality management requires the individual to take responsibility for quality in all aspects of the organization, not just factory workers or administrative personnel. It emphasizes a team approach, but each individual is expected to contribute to the overall quality effort.

Total Quality Management ________