Lana bought a microwave oven from Mortimer.When she reached home,she realized that there was a defect in the piece.She rushed to the store and made a complaint to the sales manager.He immediately noted the complaint and apologized for the inconvenience caused to her.He also assured her that he would replace her product at the earliest.This indicated that the sales manager possessed the service quality of _____.

Question

Quizplus · Accepted Answer

Responsiveness concerns the willingness or readiness of employees or professionals to provide service. This instance shows that the sales manager at Mortimer Store was responsive, as he listened to the complaint made by Lana and immediately noted it and assured that she would get a new piece.

Lana Bought a Microwave Oven from Mortimer